Insurance Claims

Accidents happen every day.

Claims are serious events and need to be reported and handled promptly as delays in the claims process reflect on an agent’s future relationship with their clients. What we offer and expect of our agents is quick and quality claims service that will meet our clients’ needs, whenever and wherever a loss occurs.

claims may be submitted to our office via:

E-mail: webclaim@shellyins.com

Phone: 800-342-2498

Fax: 904-355-7611

Please use the following forms when filing a claim:

Contact information

Report a Loss

Phone: 877-399-6442
Email: atlpcnewloss@aig.com
Website: http://www.aig.com
Fax: 866-797-1077

AIG Transportation
Attn: Claims
175 Water Street, 18th Floor
New York, NY 10038

Our specialized claims services manage a broad spectrum of casualty exposures and are segmented by specialty to ensure claims are handled by claims professionals experienced with any given loss and product type. Once a claim is reported, our approach brings to bear high quality investigative, legal and engineering expertise early in the claims process when it can benefit the client.

Contact information

Report a Loss

Phone: 800-325-1088
Website: http://www.nationalgeneral.com
Fax: 800-924-0273

National General
Attn: Claims
5630 University Parkway
Winston-Salem, NC 27102

Here are a few things you'll need to make filing your Claim easy and accurate:

  • The National General Insurance Policyholder's Number
  • Information about the property involved
  • Details about the loss

Contact information

Report a Loss

Phone: 888-875-5231
Email: newlosses@usli.com
Website: http://www.usli.com
Fax: 610-687-9398

United States Liability Insurance
Attn: Claims
1190 Devon Park Dr
Wayne, PA 19087

United States Liability offers claim service 24-hours a day, 7-days a week. Receipt of a new claim will trigger prompt customer acknowledgement, assignment to an examiner and claim contact.

Contact information

Report a Loss

Phone: 800-356-5750
Email: claims@nationalindemnity.com
Website: https://www.nationalindemnity.com/
Fax: 402-916-3031

National Indemnity
Attn: Claims
PO Box 31361
Omaha, NE 68131-0361

National Indemnity offers claim service 24-hours a day, 7-days a week. When reporting a claim, please provide as much information as possible on your initial notice. This will help us serve you better. However, DO NOT delay reporting due to incomplete or unknown information. The primary goal is reporting the accident, claim or suit promptly.

If a serious injury has occurred, call the Claims Reporting Hotline, (800) 356-5750, immediately - even if information is limited.

Click for Encrypted Mail: (available for any claim, required for Massachusetts residents).

Contact information

Report a Loss

Phone: 800-931-9546
Email: lexingtonhomeownerproperty@aig.com
Website: http://www.lexingtoninsurance.com
Fax: 866-603-5519

Lexington Insurance Co.
Attn: Claims
99 High Street
Boston, MA 02110

Contact information

Report a Loss

Phone: 800-452-6911
Email: claims.email@canal-ins.com
Website: http://canalinsurance.com/
Fax: 864-679-2518

Canal Insurance Co.
Attn: Claims
400 E. Stone Avenue
Greenville, SC 29601

A loss can occur at anytime, anywhere. That’s why Canal believes in being available 24/7 – 365.

Canal supports its trucking insureds with 75+ years of experience and a team of dedicated professionals specializing in commercial transportation insurance. Canal’s expertise and focus ensures knowledgeable representatives will handle your transportation claim from start to finish.

Contact information

Report a Loss

Phone: 800-433-0385
Email: ACEClaimsFirstNotice@acegroup.com
Website: http://www.acegroup.com
Fax: (877) 395-0131

ACE Property and Casualty
Attn: Claims
PO Box 5122
Scranton, PA 18505-0554

Claims play a critical role in an insurance company. Our clients buy a promise from us, so when a loss occurs we strive to make a difficult situation as positive as possible.

I Need More Help

If you are not insured by one of the companies listed above, we are happy to contact your insurance company for you on behalf of your agent.

Please complete the form with your policy and claim information. We need as much information as you can provide in order to effectively assist you.

Upon receipt, we will forward your information to the appropriate carrier who will then, based on your particular type of coverage, begin their claims process.

Policy Holder Information
Policy Information

Claim Information

LOCATION OF LOSS (IF DIFFERENT THAN ABOVE)